TERMS AND CONDITIONS

Welcome to BLANCONOIR Clothing!

We are delighted to welcome you as a valued customer and want to ensure that your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our terms and conditions below.

By accessing, using, and placing an order on the BLANCONOIR Clothing website (referred to as "the site" or "our site"), you agree to and accept the following terms and conditions. These terms govern the relationship between BLANCONOIR Clothing and its customers.

Shipping

  • Free shipping is available for all orders within the Netherlands.
  • European orders outside the Netherlands have a shipping cost of €9.99.
  • Countries outside the European Union (EU) have a shipping cost of €16.99.
  • Orders placed before 4 PM on weekdays within the Netherlands will be delivered to the customer the next day.
  • European orders outside the Netherlands have an estimated shipping time of 5 working days.
  • For countries outside the EU, the shipping time is 10-14 working days.
  • Once your order has been shipped, you will receive a tracking code to monitor the progress of your delivery.
  • While our shipping partner aims to adhere to these delivery times, please be aware that there is always a possibility of slight delays.
  • If any issues occur, please contact our customer service.
  • In the event of a failed delivery due to an incorrect address provided by the customer, the customer is responsible for paying the cost of the subsequent shipment.

Returns

  • We understand that returns are sometimes necessary, and we strive to make the process as easy as possible. Please note the following guidelines:
  • We do not offer free returns. If you wish to return a product, ensure it is unworn and still has the tags attached.
  • We cannot accept clothing that has been used. Return costs for orders within the Netherlands are €6.99.
  • Return costs for orders outside the Netherlands will be calculated and provided to the customer after the return request is submitted.
  • If you wish to request a refund, please contact our customer service within 14 days of receiving your order via email at info@blanconoirclothing.com. Unfortunately, we may not be able to assist you after this period.
  • Please return your product within 14 days of receipt.
  • To avoid the need for returns, we highly recommend consulting our size chart to ensure you select the correct size for your order. Once we receive the returned product, we will process your refund within 14 days.
  • Returns are free if you have received a damaged, torn, or incorrect product.
  • In such cases, our customer service may request photos of the affected items to assess the situation.
  • For products with minor defects or imperfections, we may offer a discount code or an alternative solution, depending on the agreed resolution via email. Please note that we do not provide specific guarantees for our products.

Refund Amount

  • The refund amount will be calculated as follows:
    • The returned products, excluding any shipping costs, will be refunded.

Website Information

  • We reserve the right to make changes to the details and information on our website without explicit notice. We continuously strive to improve our offerings and ensure accuracy, but occasional updates may be necessary.

Thank you for taking the time to review our terms and conditions. By shopping with BLANCONOIR Clothing, you agree to these guidelines. If you have any further questions or comments, please do not hesitate to contact us at info@blanconoirclothing.com. Happy shopping!